How do I Become a New Patient?

***All OutSmart Cancer® Consultation Services are provided via TELEMEDICINE
VIDEO on Tuesdays and Thursdays***

Yes. We provide special order custom herbal prescriptions for our patients.

High quality professional grade herbal medicines are also available through our Fullscript OutSmart Cancer® Store. Set up your Fullscript Account here [OutSmart Cancer fullscript link]

No. We are a telemedicine clinic. We do not see patients in person. Therefore we will provide referrals for these services and treatments with highly respected colleagues.

Dr. Chilkov no longer provides acupuncture services. We do have an acupuncturist who sees our patients locally.

YES!!! Link to OSC Diet Guidelines [LINK]
We also recommend you read 32 Ways to OutSmart Cancer: How to Create A Body Where Cancer Cannot Thrive (hyperlink to amazon)

We are a fee-for-service practice. All patients pay in full at the time of service and submit their own insurance claims.

We do not do any insurance billing. We are not a Medicare provider.

We are not a provider for any HMO, PPO, or EPO insurance plans.

We require a valid credit card on file to confirm your appointments.

You are NOT charged until services are rendered.

You ARE charged if you cancel your appointment with less than 48 hours advance notice per our cancellation policy.

For problems with credit card transactions, we send you a PayPal link or Paypal invoice to complete your payment.

Payment is due at the time of service.

We process your payment, charge your credit card, and send you a receipt after each appointment or service.

Please contact us to receive our current fee schedule.

While waiting to see Dr. Chilkov you can Get Started Now with our Cancer Care Nutritionist and begin implementing the OutSmart Cancer Diet and Lifestyle!

Please send your request for a Nutrition Appointment to patients at healthtools.com or Via CONTACT FORM???????

For more detailed information: https://nalinichilkov.com/services/nutrition/ (THIS PAGE IS PART OF THE WEBSITE AS BEFORE)  UNDER SERVICES?????

Our patient care days and office hours are TUESDAY and THURSDAY
We are closed on Monday, Wednesday, Friday Saturday and Sunday.

There is a non-refundable fee for all New Patient Consultations that are not canceled or rescheduled at least 48 hours in advance of your appointment time.

We require 48 hours advance notice to cancel or reschedule an appointment to avoid a cancellation fee. The cancellation fee is equivalent to the appointment fee.

Our schedule is usually fully booked.

We typically schedule New Patients 1-2 months in advance.

We accept a limited number of new patients each month and each year in order to be able to continue to provide a very highly personalized level of care and support.

New Patient Forms (fillable PDF) [Link]

Use our patient care email address or text us at our office phone number or use our contact form.

We consider an email request to address or answer your questions, a request for a consultation.

You may ask us a quick straightforward, practical clarifying question about a supplement dose or a lab order for example and we will be happy to answer.

Because our patients are very complex and vulnerable Dr.Chilkov does not assess and evaluate you or manage your care via email. She feels this is medically irresponsible. Our care is provided by telemedicine video or phone consultation appointment on patient care days.

If your questions are not time sensitive or medically urgent, please create a list to bring to your next scheduled appointment for discussion.

If you have a clinical-medical questions that require a review your chart or your medical records and clinical expertise, decision making and guidance it is our policy to charge for all professional time that is applied to your care as a result of your email request.

We do ask you to please email us to request a for 15–30-minute video telemedicine consultation if you have a question or concern that requires medical judgement, chart review or revision or adjustment to your care plan.

Please leave a voicemail message or email indicating that your question is TIME SENSITIVE.

We consider an email request to address or answer your questions, a request for a consultation.

If you have a medically urgent situation, please dial 911 and contact your primary care provider.

Bring your concerns and questions to a scheduled appointment, please.

We do not manage patient care via email.

If you have a question, please request a 15-30 minute Telemedicine consultation appointment.

If you need care for a non-cancer care related issue, please contact your primary care provider.

We do not provide general medicine or urgent or acute care medical care.

We are not a family medicine, general medicine practice. We do not provide support for acute care or general medical and health needs. You will need to have a primary care provider and perhaps a general practice primary care naturopathic or integrative medicine physician. We are happy to help you build your team. We do have referrals.

We will certainly and happily coordinate care and communicate with your other healthcare providers to provide you with the very best team approach.

Yes Our FOCUS Integrative Cancer Care. We provide support for every stage of the cancer journey. We provide support for patients and families for cancer related concerns whether that be prevention and risk reduction, or managing your health at every stage incluing Just Diagnosed, During Treatment, After Treatment/Recovery, In Remission/Life Beyond Cancer, Living with Cancer as a Chronic Illness, Side Effects Management, Risk Reduction.

No. Because our care is highly personalized we do not have a standard set of lab tests that we order on everyone. Dr. Chilkov will review your records, see which lab tests have been ordered by your physicians, and evaluate your unique needs. Usually, you will receive a lab order after the first visit as part of your OutSmart Cancer® Plan.

All insurance policies are different. If you need verification, call your insurance company and speak to an adjuster.

Usually a PPO plan will cover most of the lab tests ordered.
Bring your insurance card with you to the lab or provide a copy of your insurance card to the mobile phlebotomist who collects your blood sample.

If your insurance company does not provide coverage, we can order your tests through LabCorp or Quest Diagnostics discounted CashPay Program. This saves 1/3 to 1/2 the retail patient price and requires payment via credit card at the time the order is placed. Discounted fees may not be submitted to your insurance company for reimbursement.

We provide you with a Lab Order (a lab requisition form) as a printable PDF

We typically order from LabCorp or Quest Diagnostics which are found in all 50 states and who will bill your insurance directly if you provide a copy of your insurance card.

Print your Lab Order and take it with you to your local Labcorp or QuestDiagnostics Patient Service Center. (find a location at labcorp.com or questidiagnostics.com)

Bring your Insurance Card with you to the lab so they can bill your insurance.

If you are a Medicare patient, an MD or DO must place the lab order so that your claims can be submitted to Medicare by the Lab

We also order from a few specialty labs. Usually, an at home collection kit will be shipped directly to you from the lab.

At the top of your lab order you will find instructions that indicate if you must fast for your blood tests. If you are required to fast, please refrain from all food, calories, caffeine and alcohol for 10-12 hours in advance.

Please DO DRINK WATER and BE WELL HYDRATED for your blood collection. You do not fast from water.

Yes If you prefer to have your blood collected at home you can call a local mobile phlebotomy service. You will have to provide them a copy of the lab order.

We recommend:
National: www.getlabs.com
Los Angeles Area: www.tendertouchmobilelabs.com (800) 875-5960